Shipping policy
Shipping Policy
At Lumeria Home, we are committed to delivering your furniture and home
products safely and efficiently. Please review the following information regarding
our processing and shipping procedures.
1. Order Processing
Processing times vary depending on the type of product ordered.
• In-stock items are typically processed within 3–7 business days.
• Made-to-order or customized items may require additional preparation time before dispatch.
Orders are processed Monday to Friday during UK business hours, excluding public
holidays.
Once your order has been dispatched, you will receive a confirmation email with
tracking details where available.
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2. Shipping Methods & Delivery Times
We partner with trusted logistics providers to ensure reliable delivery.
Estimated delivery times:
• United Kingdom: 5–10 business days after dispatch
• Europe: 7–15 business days
• International: 10–20 business days
Please note that delivery times are estimates and may vary due to factors outside
our control such as customs clearance, weather conditions, or carrier delays.
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3. Shipping Fees
Shipping costs are calculated at checkout based on your location and order size.
From time to time, we may offer promotional shipping rates or free delivery on
selected products.
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4. Tracking Your Order
Where tracking is available, you will receive a tracking number via email once your
order has shipped.
If you do not receive tracking information within the expected timeframe, please
contact our support team.
---5. Large Furniture Deliveries
For oversized furniture items:
• Delivery may be arranged via specialist couriers
• Delivery appointments may be required
• Someone must be available to receive the shipment
Additional delivery services such as room-of-choice delivery may be available
depending on your location.
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6. International Shipping, Duties & Taxes
All prices displayed on our website include applicable UK VAT where required.
For international shipments, customs duties, taxes, and import fees may be charged
by the destination country. These charges are the responsibility of the customer.
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7. Delivery Issues
If your order arrives damaged or if items are missing, please notify us within **48
hours** of delivery.
We recommend keeping all original packaging and providing photos to help us
resolve the issue quickly.
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8. Delays Outside Our Control
While we strive to meet delivery estimates, Lumeria Home is not liable for delays
caused by events beyond our control, including:
• Courier disruptions
• Severe weather
• Customs inspections
• Supply chain interruptions
We will always work proactively to minimize any inconvenience.---
9. Incorrect Shipping Information
Please ensure your shipping address is accurate at checkout.
We cannot be responsible for orders shipped to incorrectly provided addresses.
Additional shipping charges may apply for redelivery.
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If you have any questions regarding shipping, please contact us at:
📧 info@lumeriahome.co.uk