Refund policy

At Lumeria Home, we want you to shop with confidence. If you are not fully
satisfied with your purchase, we are here to help.
Returns
You have 30 days from the date of delivery to request a return.
To be eligible for a return, your item must:
• Be unused
• Be in the same condition that you received it
• Include original packaging
• Include proof of purchase
To initiate a return, please contact us at:
info@lumeriahome.co.uk
Returns must be approved before items are sent back.
Return Address
Returns should be sent to the address provided by our support team after your
request has been approved. Please do not send items back without contacting us
first.Damaged or Incorrect Items
Please inspect your order upon arrival.
If your item is:
• Damaged
• Defective
• Incorrect
Contact us within 48 hours of delivery with photos, and we will resolve the issue
promptly.
Non-returnable Items
Certain items cannot be returned, including:
• Custom-made furniture
• Personalized products
• Clearance items
• Gift cards
If you are unsure whether your item qualifies, please contact us before purchasing.
Exchanges
The fastest way to receive a replacement is to return the original item (once
approved) and place a new order.
UK & EU Consumer Rights
If your order is delivered within the United Kingdom or European Economic Area,
you have the right to cancel your purchase within 14 days under consumer
protection regulations.
Items must be unused and in original packaging.
Refunds
Once we receive and inspect your return, we will notify you of the approval status.
If approved:
• Refunds are issued to your original payment method • Processing time is typically 5–10 business days
Please note your bank or credit card provider may require additional time to
complete the refund.
Return Shipping
Customers are responsible for return shipping costs unless the item is faulty,
damaged, or incorrect.
We recommend using a tracked shipping service, as we cannot be responsible for
items lost during return transit.
Contact
For any return inquiries, please contact:
info@lumeriahome.co.uk